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How Returns Work For Online Purchases
Note: Purchases made in store are governed by a different return policy.Returns may be accepted within 30 days of the delivery of your order. To initiate a return, simply contact us by phone or use the return request form on this page within the 30 day window. If 30 days or more have gone by since your order has been received by you, unfortunately it will not be eligible for a refund or exchange.
To be eligible for a return, your item must be:
- New, unused and in the same condition that you received it.
- In the original packaging.
- Custom made or personalized products such as any engraved item, vinyl, acrylic or wood lettering, custom vinyl decals.
- Memory Urn necklaces that have been personalized, “used” or filled.
We reserve the right to deny a refund request if we believe that the request is being made in bad faith. We also reserve the right to approve a refund request that would not otherwise be covered by this return policy.
To complete your return, we will require the order number for the item or order in question. There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery with prior approval by management.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check the account for your original payment method (Credit card, debit card or bank account) again.
Then contact your payment method provider (Credit Card or Bank Account,) it may take some time before your refund is officially posted to your account.
There is often some processing time before a refund is actually posted to your account. This may take as long as 2 weeks, but generally within 3-5 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items are not eligible for returns.
We only replace items if they are defective or damaged prior to their arrival to you. If you need to exchange it for the same item, please fill out the form on this page and we will provide additional instructions.
Shipping your item back to us
Once your return has been approved, we will provide shipping instructions. Please use one of the following return addresses based on how you wish to ship your items.
FedEx or UPS:
128 Main St
Morris, NY 13808
Post Office (USPS):
P.O. Box 560
Morris, NY 13808
You will be responsible return shipping costs. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take several days for your exchanged product to reach you. Be sure to check your returns’ tracking number for more information.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any questions about this policy, or if there is a situation not covered here, please send us an email or contact us by phone during normal business hours.